8 Chapter 1 About Basic Call Center for CallPilot 100/150P0607190 03What Basic Call Center includesRelated documentsFor more information about Call Center refer to the:• Nortel Networks Call Center Set Up and Operation Guide• Nortel Networks Call Center Agent Guide• Nortel Networks Call Center Supervisor Guide• Nortel Networks Call Center Reporting Set Up and Operation GuideFor information about setting up CallPilot refer to the:• CallPilot Manager Set Up and Operation Guide• CallPilot 100/150 Telephone Administration Guide• CallPilot 100/150 Installation and Maintenance GuideFor information about configuring telephony resources, refer to the:• Norstar System Coordinator GuideFeatures Basic Call Center for CallPilot 100/150Number of skillsets 2Number of configured agents (available agent IDs) 20Number of agent priority levels 20Number of active agents 10Number of active calls in all skillsets 15Maximum number of active calls per skillset 15Number of lines that can be configured for Call Center 15Number of voice ports (shared with CallPilot or dedicated) 8Number of routing tables per skillset 2Number of greetings 10Number of steps per routing table 20Number of skillset mailboxes 2Number of supervisors 10Supervisor functionality, including call monitoring AvailableDay of Week Service: you specify the start times for theday and night skillset for each day of the week AvailableLimited Feature 983 telephone administration Available
