36 Chapter 5 Setting up skillsetsP0607190 03Setting up a skillsetYou can record skillset properties in the table “Call Center skillsets” on page 137.To set up a skillset1 Press ≤·°‹.Enter the Call Center Administrator Mailbox number andpassword,and then press OK.2 Press OTHR.3 Press CC.4 Press SKILL.5 Enter the number of the skillset you want to set up and press OK.6 Press SETUP.7 Press CHNG to assign a name to the skillsetorpress NEXT if you do not want to assign a name to the skillset andgo to step 10.If you do not enter a skillset name the skillset name defaults toSKILLx, where x is the skillset number, as shown here.8 Enter the skillset name and press OK. For how to enter characterson the dialpad refer to “Using the dialpad” on page 12.9 The skillset name is displayed.Press NEXT.10 Enter the CDN of the skillset and press OK.11 Press NEXT.12 If you want to assign an MWI extension, press CHNGorif you do not want to assign an MWI extension, press NEXT and goto step 15.13 Enter the extension of the telephone you want to use for MWI andpress OK.Log:QUIT RETRY OKAdminMBOX AA OTHRAdminGLIST CCR CCCC AdminAGENT SKILL OTHRSkillset:RETRY QUIT OKStatus: uninitSETUP QUITSKILLxCHNG NEXTSkillset name:RETRY BKSP OKxxxxCHNG NEXTCDN:RETRY OKCDN: xxCHNG NEXTMWI ext: xxCHNG NEXTExt:RETRY OK
