132P0725810 Issue 3.0 COMPANION 200 Installation and Maintenance GuideTroubleshootingGeneral troubleshooting proceduresTo carry out general troubleshooting procedures, use the followingchart. The left-hand column tells you what the main task is, while theright-hand column describes the steps you must take to do the task.These procedures are most effective if you carry them out in theorder they are ranked.Main task: Steps to follow:1. Diagnose the trouble. Ask the users for information about:•The type of problem they have experienced (related to placing orreceiving calls, dropped calls or noise, or to problems with afeature).• How frequently the problems have occurred.• Where the problems have occurred.• How many portables are affected.2. Check how a feature is being used. A problem may have been reported because of a misunderstandingabout how a feature works. Confirm that the person who reported aproblem understands the intended use and operation of any featurein question.3. Check that you can access host switchfeatures from the COMPANION 200.To verify if the access lines have been programmed correctly, try thehost switch features on two or more portables.4. Check for programming errors. Check that the programming recorded in the COMPANION 200Programming Record is correct for the intended operation of thesystem, and verify that the Configuration programming andAdministration programming has been entered correctly. See thespecific procedures for troubleshooting problems in this section.5. Check wiring and hardwareconnections.Check the wiring and hardware connections. Refer to procedures in“Troubleshooting the Controller hardware.”6. Check equipment defects. If hardware is defective, replace it.If the problem requires expert advice, follow your company’sprocedure for obtaining assistance.
