Troubleshooting 136P0725810 Issue 3.0 COMPANION 200 Installation and Maintenance GuideTroubleshooting a portableWhen there is a problem with a portable, follow these steps:1. Make sure the portable is compatible with the COMPANION200 system.2. Verify that the portable is ON and that the battery is not low.3. Establish a radio connection to get a dial tone (ensure that theportable’s twinned desk telephone [if any] is idle).4. If no dial tone is present:a. Verify that the dialtone is available from the host.b. The portable may not be registered. Try to register theportable again (see your COMPANION 200 PortableTelephone Registration Instructions).5. Check that the portable is using the correct registration slot.6. Verify that the portable has been assigned the correct linenumber by calling it from another telephone.7. Verify that the line to which the portable is registered is properlyconnected, and that it is idle (see “Checking the state of a port”in the Maintenance section).Troubleshooting a Base StationTo troubleshoot a Base Station, follow these steps:1. Verify that the green light is ON.2. Verify that the red light is not solid.A solid red light indicates that both radios on the Base Stationare busy, that the Controller is downloading data to the BaseStations, or that one or both radios have not been assigned to acell.3. Verify that the red light is not flashing.The red light flashes for about 15 seconds when a Base Stationis powered up. This is normal. If the red light continues to flash,it indicates that one of the following problems may exist:a. The Controller or Base Station Module is not ON.b. The Base Station is not connected to the Controller or BaseStation Module.c. The wiring to the Base Station is not correct.
