108 Chapter 7 TroubleshootingCorrecting errorsGenerally, you can use one of the following methods to correct errors:• Correct precheck inconsistencies and rerun the CallPilot migration utility.• Change the values on Meridian Mail, recollect the data, and thenperform the migration again.If these methods do not correct the errors, contact your Nortel TechnicalSupport representative.To revert to the Meridian Mail systemIt can be necessary to revert to the Meridian Mail system if you cannotresolve a migration failure. Before you retry the migration, you must executethe following on the CallPilot system:Step Action1 Delete network data such as sites, locations, dialing plan information,and so on.2 Delete the users.3 Delete the classes of service (COS).4 Delete the restriction/permission lists (RPL).5 Delete the shared distribution lists (SDL).6 Turn off the message waiting indicator (MWI).—End—Correcting precheck inconsistenciesIntroductionThe precheck application runs automatically when the migrate.exe utilityattempts to migrate Meridian Mail data according to the selected option.If the precheck finds inconsistencies in the existing Application Builderapplications, the migrate.exe utility stops and displays the followingmessage:Analyzing system...Found inconsistencies! Follow Manual Recovery ProcedureUnable to continue migrationThe recovery procedures allow you to resolve the inconsistencies. You mustdetermine which applications are inconsistent, then follow the first, second,and third level recovery procedures (in that order) to attempt to resolvethe inconsistency.Nortel CallPilotMeridian Mail to CallPilot Migration Utility GuideNN44200-502 01.02 Standard5.0 17 April 2007Copyright © 2007, Nortel Networks.
