Comparing switch and server configuration 135Meridian Mail CallPilot CallPilot referenceOn Meridian 1 On Meridian 1• Defining the default ACD DNNote: If you are integrating CallPilotand Contact Center, you must createtwo ACD queues: one for ACCESSVoice, and the other for IVR service.Define the ACD agents. Define the ACD agents. configuration and testing guidefor your switch (see "Referencedocuments" (page 18))• Configuring the ACD agent queue• Configuring server channels asACD agents• Defining the default ACD DNNot applicable Create two CDN queues:a primary CDN forVoice Messaging anda secondary CDN forMultimedia Messaging.configuration and testing guidefor your switch (see "Referencedocuments" (page 18))• Configuring CDN queues formessaging servicesCreate a dummy ACD DNfor each Meridian Mailservice that callers mustdial directly.Create a phantom DN foreach service that callersmust dial directly.configuration and testing guidefor your switch (see "Referencedocuments" (page 18))• Configuring phantom DNsIn Meridian Mail On the CallPilot serverNortel CallPilotMeridian Mail to CallPilot Migration Utility GuideNN44200-502 01.02 Standard5.0 17 April 2007Copyright © 2007, Nortel Networks.
