Nortel Meridian Mail Utility Manual

Also see for Meridian Mail: User guide Reference guide Release note User guide Installation quick reference guide

Contents

Nortel Meridian Mail Utility Manual Manual pdf 16 page image

16 Chapter 2 Understanding the migration processStep Task Check20 Disconnect the external tape drive from the CallPilotserver if you installed a tape drive in Step 10.21 If you use CallPilot with a Meridian 1 or CommunicationsServer 1000 (formerly known as CS 1000) switch, youmust replace the MGate card in the switch with anNTRB18CA MGate card.22 Put CallPilot into operation.23 Re-enable event throttling if you disabled it whileperforming the tasks in the CallPilot migration utilitycheck list.Migration limitationsSystem limitationsConsider the following limitations before starting a migration:• You cannot cancel the creation of a Meridian Mail data collection tape.• You can perform a selective migration only for the following reasons:— The Meridian Mail system to be migrated has more than 7000 users.— The Meridian Mail system is an MSM.— The customer requested a selective migration.• Ensure that the CallPilot system is operational before performing themigration. The migration utility does not verify the CallPilot systemsanity and hardware/software configuration.Contact Center prompt migration limitationsFile namesWhen Contact Center prompts are migrated to CallPilot, the CallPilotmigration utility creates an Application Builder application for each promptfile. The name assigned to the application is the Meridian Mail prompt filename.If Contact Center prompts exist in more than one mailbox on Meridian Mail,the data collection utility appends the mailbox number to the file name. Inthis case, you must do one of the following:• Use Application Builder to rename the application in CallPilot.• Update the script if the file name is hard-coded, or upgrade the variableif the voice segment is specified in a variable on the Contact Center.Nortel CallPilotMeridian Mail to CallPilot Migration Utility GuideNN44200-502 01.02 Standard5.0 17 April 2007Copyright © 2007, Nortel Networks.