Nortel Meridian Mail Utility Manual

Also see for Meridian Mail: User guide Reference guide Release note User guide Installation quick reference guide

Contents

Nortel Meridian Mail Utility Manual Manual pdf 112 page image

112 Chapter 7 Troubleshooting8 Repeat the procedure "To migrate Meridian Mail data to CallPilot"(page 61) or "To migrate Symposium Call Center Server voicesegments and voice prompts to CallPilot" (page 67).Note: If the precheck application continues to findinconsistencies, refer the trouble to Nortel Technical Support.—End—To Perform a third-level manual recovery procedurePerform the appropriate procedure if the second-level manual recoveryprocedure executes, but the precheck function still finds inconsistencieswhen the migration utility is rerun.The procedures provided in this section assume that the Application BuilderData Integrity Check and Deletion Tool dialog box is open on the screen.Inconsistent application is still linked in SDNStep Action1 Highlight the inconsistent application and then click the DeleteSelected button.Result: The following message appears:Application needs to be decoupled from the SDNin CallPilot Manager before this tool can delete it.2 Log in to CallPilot Manager.Result: The CallPilot Manager home page appears.3 Click System > Service Directory Number.Result: The Service Directory Number - List window appears.4 Scroll down in the Service DN column, and click the Service DNnumber associated with the inconsistent application name asidentified in Step 1.Result: The SDN Details window appears.5 Decouple the associated SDN by selecting any other applicationname, except the name associated with the inconsistent applicationID.6 Return to the Application Builder Data Integrity Check and DeletionTool, and delete the inconsistent application as indicated in "Toperform a second-level manual recovery procedure" (page 110).Nortel CallPilotMeridian Mail to CallPilot Migration Utility GuideNN44200-502 01.02 Standard5.0 17 April 2007Copyright © 2007, Nortel Networks.