Nortel NN43112-107 User Manual
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Contents
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Agent and Supervisor features17Agent and Supervisor featuresThis section describes the login features that are common to the CallCenter agent and supervisor. Depending on your system configuration,choose from the following methods of logging in and out:• “Logging in without Agent ID (for basic ACD)” on page 17• “Logging in with Agent ID (for Basic ACD or Contact CenterManager)” on page 17• “Logging in using Multiple Queue Assignments (for Basic ACD)” onpage 19• “Logging out” on page 22Logging in without Agent ID (forbasic ACD)If your ACD configuration does not rely on Agent ID, which is often thecase if you do not share your phone with another person, use thefollowing procedure to log in to an Automatic Call Distribution (ACD)queue.Logging in with Agent ID (for Basic ACDor Contact Center Manager)If your ACD configuration uses Agent ID, which is often the case if youshare your phone with another person, use the following procedure to login to an Automatic Call Distribution (ACD) queue. If an Agent ID isassigned to you, the display screen prompts you to enter a four-digitcode.Note: The following procedure applies if you are working in a BasicACD environment or a Nortel Contact Center Manager environment.1. Press the Make Set Busy key.MakeSetBsy |
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