Nortel NN43112-107 User Manual
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Contents
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Agent features25To enable Call Forcing for headset users:Using Return to Queue on No AnswerIf a call is not answered, the call is sent back to the ACD queue, and theyour telephone is automatically placed in Not Ready state. To return tothe ACD queue, log in, or press the NotReady key.Using Activity codeUse Activity code to record the types of activities you are performing.To record activities:1. Log in.2. Replace the handset.3. Press the Services key. Configure theOn-hook default path toHeadset Enabled.1. When the Activity LCD indicator isflashing, press the Activity key.2. Use the dial pad to enter the Activitycode.(Services)Activity |
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