Nortel NN43112-107 User Manual
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Contents
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Supervisor features32Using the Agent keyUse the Agent feature to connect, observe, or monitor the status of eachagent position. Each Agent key links to a particular agent position andcan be used along with the Call Agent or Observe Agent keys.Table 2 lists the four states of the LCD indicator.Using Answer EmergencyUse the Answer Emergency feature to receive calls from agents in anemergency situation.To use Answer Emergency:Table 2: Agent’s statusLCD display DescriptionOff Agent is not logged in.On Agent is logged in but is either NotReady or on acall.Slow Flashing Agent is waiting for an ACD call.Fast Flashing Agent is on a non-ACD call.1. When the LCD next to the AnswerEmergency key flashes, press theAnswer Emergency key.Note 1: The Agent ID of the personcontacting you displays on yourtelephone.Note 2: The LCD remains lit as long asyou are on the call and your status isdisplayed as Not Ready.AnsEmerg |
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