Nortel NN43112-107 User Manual
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Contents
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Agent and Supervisor features19Logging in using MultipleQueue Assignments (for Basic ACD)If your configuration uses Multiple Queue Assignment (MQA), use thefollowing procedure. MQA login involves entering a four-digit Agent IDand up to five ACD Directory Numbers (DN), with the option of adding aSupervisor ID and up to five Priority values.Choose one of the following login procedures:• “Logging in with an Agent ID and MQA login options” on page 19• “Using Default Login” on page 21Logging in with an Agent ID and MQA login optionsTo enter ACD queues, use an Agent ID login with one of the MQA loginoptions described on page 20.Note: A supervisor logging in to accept ACD calls is prevented by thesystem from entering a Supervisor ID (including logins where agentsmust enter a Supervisor ID).6. If you use a headset and Handset On-Hook Means Log out (HOML) isconfigured to No by your administrator,then do the following:a. Press the Headset key and replacethe handset in the cradle to receivecalls on your headset.b. Press the Services key. Change theOn hook default path to HeadsetEnabled.Note: If HOML is configured to Yes,replace the handset to log out of thequeue.(Services) |
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