Page: 68Service Guide OL400Chapter 4 Failure & Repair Analysis4.2 TROUBLESHOOTING UPDATES4.2.01 General InformationOkidata distributes updated troubleshooting information in three ways.Okilink IIFaxable FactsTechnical Service Bulletins4.2.02 Okilink IIOkilink II is Okidata's Bulletin Board Service. This service is available to all Okidata CertifiedService Technicians. Okilink II provides troubleshooting and service information. Technicians candownload files, ask questions of Okidata's technical support personnel, and participate in roundtable discussions about Okidata products and services. Technical Service Bulletins,Recommended Spare Parts Lists, Printer Drivers, Product Specifications, and Service TrainingInformation are also available.Refer to the Service Center Reference Guide { } for information on accessing Okilink II.4.2.03 Faxable FactsOkidata's Faxable Facts is an automated fax document retrieval system. It is maintained byOkidata's Customer Information Center. Answers to common questions about Okidata productsare available through Faxable Facts.Refer to the Service Center Reference Guide{ } for information on accessing Faxable Facts.4.2.04 Technical Service BulletinsOkidata's Technical Service Bulletins (TSBs) contain technical information developed afterproduct release. Firmware updates, part number changes, and procedural changes are some ofthe subjects covered by these bulletins. The TSBs are distributed through Okilink II.Refer to the Service Center Reference Guide { } for information on accessing Okilink II.Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA BusinessPartner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
