OKIDATA OL400 Service Manual
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Contents
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Page: 69Service Guide OL400Chapter 4 Failure & Repair Analysis4.3 REPORTING PROBLEMS4.3.01 General InformationOkidata strives to provide accurate and detailed service information through its training materials.The Technical Training Group realizes that service technicians have valuable experience,knowledge, and opinions. Okidata strongly encourages you to report any problems you mayencounter when using the materials of this training kit. Please be as specific and detailed aspossible. Your comments, suggestions, and criticisms are used to update and revise training kits.You should reference the training materials when servicing Okidata products. Most problems canbe solved by using the information provided in the training materials. If you encounter a situationthat cannot be solved, please let Okidata know.Refer to the Service Center Reference Guide { } for information on contacting Okidata.4.3.02 Problem ListsTechnicians frequently request a list of common problems specific to a product. TechnicalTraining Kits are written before a product is shipped to customers. Therefore, such information isnot available when a product is first released.However, Okidata wants to respond to these requests. Okilink II provides round-table discussionson technical problems. Errors and corrections in the training materials are listed in the TrainingSection of Okilink II. The Technical Service Bulletins (also known as Okidata's Monthly Mail) areavailable via Okilink II. Situations that are not addressed in the reference documentation, technicalservice bulletins, or round tables may be reported to the Dealer Service and Support Engineers(DSSEs) or the Technical Training Group. You will receive a response to your message within onebusiness day.The information on Okilink II is the most accurate and up-to-date technical information availablefrom Okidata. This is only possible with your assistance. By reporting your suggestions, concerns,and problems, Okidata can provide the best possible information.Your cooperation is greatly appreciated. Thank you for your help!4.3.03 Reporting MethodsOkilink IIYou may use Okilink II to report your findings. Refer to the Service Center Reference Guide forinformation on using Okilink II.Course CritiqueUse the Course Critique to report any problems you find as you are completing the self-pacedtraining.Fax Number |
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