VarioLink 5022/VarioLink 4222/VarioLink 3622 11-4Fax/Scan function troubleshooting 1111.2 Cannot receive dataWhen data reception fails, refer to the following table for corrective action. If the action also fails to enablesuccessful reception, contact your service representative.2 NoteWhen reception fails, an TX result report is output. For details, refer to "TX Result report" onpage 7-10. (If the TX result report setting is arranged so that a TX result report is printed out)For details on error messages, refer to "Displaying an error message" on page 11-6.For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, referto the User’s Guide [Copy Operations].11.2.1 G3 FaxSymptom Checkpoint ActionCannot receivedataIs paper supplied inplace?When the paper supply icon is lit, it indicates that the paper tray isempty and received documents are stored in the memory. Replenishpaper.For details on the paper supply procedure, refer to the User’s Guide[Copy Operations].Is paper misfeed? When paper misfeeding is occuring, received documents are stored inthe memory.Remove paper that has been stuck.For details on removing stuck paper, refer to the User’s Guide [CopyOperations].Is the toner run down? If all toner has been used up, document reception is not possible.Promptly replace the toner cartridge.For details on replacing the toner cartridge, refer to the User’s Guide[Copy Operations].Is the receiving modeset to manual recep-tion?When [Receive Mode] in the Utility screen is set to [Manual RX], man-ual receiving operation is necessary. Refer to "Manual RX (phone on-ly)" on page 5-3, perform operations for receiving data.Is the phone line cor-rectly connected?Isn’t the phone line disconnected?Check the phone line connection and connect it if it is disconnected.Is [Closed Network RX]enabled?If [Closed Network RX] is enabled, the machine only receives faxesfrom specified senders.Contact your network administrator.Is the F-coded SUB ad-dress sent from thesender correct?When a confidential user box or relay user box is set up and a wrongSUB address is received, a communication error occurs and data re-ception may fail. Contact the sender to check the setting of the SUBaddress.Does not printout receiveddataIs the PC-Fax RX func-tion specified?Check to see if any PC-Fax RX user box stores the received data.Is TSI RX distribution isspecified?Check to see if any TSI RX user box stores the received data.Is the Memory RX func-tion specified?If the Memory RX function is specified, perform the following steps toprint out the received document:1. Touch [User Box].2. Touch [Use Document].3. Touch [System].4. Touch [Memory RX User Box], and then click [OK].5. If a user box password has been specified, enter the password, then[OK].6. Select the document to be printed, and then touch [Print].Another solution is to specify [OFF] for [Memory RX Setting].
