- 98 -Other Issues3 3. TroubleshootingUnable to Install a Printer Driver SuccessfullyMemo● If the following information does not solve the issue, contact your dealer.● For issues caused by an application, contact the manufacturer of the application.USB Connection Problems For WindowsCause Remedy ReferenceAn icon of the printer is not created onthe [Devices and Printers] folder.The printer driver is not installed correctly.Reinstall the printer driver correctly.page 48Only the first printer driver is installedeven if multiple printer drivers areselected to install.Follow the procedure below to install the second andsubsequent printer drivers:1. Insert the "Software DVD-ROM" into the computer.2. Click [Run setup.exe] and follow the on-screeninstructions.3. Select [Custom Installation (Printer)] from[Driver Installation].4. Click [Next].5. Select [Local Printer] and then click [Next].6. On the [Select printer port] screen, select [FILE]and then click [Next].7. Complete the setup following the on-screeninstructions.8. In the [Devices and Printers], right-click theicon of the second or subsequent driver and select[Printer properties] ( [OKI C822] when multipleprinter drivers are installed).9. From the [Ports] tab, select [USBxxx] from the list.10. Click [OK].-The “Unable to install printer driver”error message is displayed.Use Plug-and-Play. Follow the procedure below.1. Ensure that the printer and computer is turned off.2. Connect a USB cable.3. Turn on the printer.4. Turn on the computer.5. When the Found New Hardware Wizard is displayed,follow the on-screen instructions to complete thesetup.For details, refer to [README.TXT] in the "SoftwareDVD-ROM".-
