Page 206 Frequently Asked QuestionsPassword problemsProblem SolutionI forgot thepassword, and myhandheld is notlocked.n First, use the password hint to try andremember the password. If this does nothelp, or if you do not have a passwordhint, you can use Security to delete thepassword, but your handheld deletes allentries marked as private. However, ifyou perform a HotSync operation beforeyou delete the password: the HotSyncprocess backs up all entries, whether ornot they are marked private. Then, youcan follow these steps to restore yourprivate entries:1. Use the Palm Desktop software andthe cradle/cable or infraredcommunication to synchronize yourdata.2. Tap Forgotten Password in Securityto remove the password and delete allprivate records.3. Perform a HotSync operation tosynchronize your data and restore theprivate records by transferring themfrom your computer to yourhandheld.I forgot the passwordand my handheld islocked.n First, use the password hint to try andremember the password. If this does nothelp, or if you do not have a passwordhint, you must perform a hard reset tocontinue using your handheld. See“Performing a hard reset” in Appendix Afor more information.
