Panasonic AW-UE150WP Operating Instructions Manual

Also see for AW-UE150KE: Operating instructions Operating instructions Operating instructions Operating instructions

Contents

Symptom Cause and solution Reference pagesH.264 images are not displayed• If the “Network Camera View 4S” plug-in viewer software is deleted in anenvironment where the “Network Camera View 3” plug-in viewer software isinstalled, display of H.264 images will become impossible.In such cases, delete “Network Camera View 3” before installing “NetworkCamera View 4S”.– – –• Has the camera been connected to a personal computer via a router (via theInternet, for example)?→ If UDP port transfer has not been set correctly, H.264 images cannot be displayed.H.264 can be transferred by HTTP when [Internet mode(Over HTTP)] is set to [On].• Has UDP communication been blocked by security software or a firewall?→ If [Internet mode(Over HTTP)] is [Off], H.264 is transferred by UDP.→ Change the settings in the security software and firewall, and change the settings topermit communications with your web browser.page 95The images are distorted• The images may be distorted if the transmission path is congested and propertransmission is not possible.→ Consult your network administrator.– – –• The images may be distorted if video packet shuffling occurs on thetransmission path.→ Switching to an identical Internet service provider for both the camera and thepersonal computer may prevent this problem. Consult your network administrator.– – –When multiple web browsers arerunning to display H.264 images,images from multiple camerasappear sequentially in a single webbrowserFor Windows:• This may occur depending on the combination of the personal computer'sdisplay adaptor and the driver.→ If this occurs, update the first display adaptor to the latest version.If this does not resolve the problem, adjust the hardware accelerator function asfollows.This section describes the procedure for Windows 7 as an example. Changing thesettings may not be possible, depending on your environment.ARight-click on the desktop, and select [Screen Resolution] from the menu.BClick [Advanced settings].CSelect the [Troubleshoot] tab, and click [Change setting].DIf the [User Account Control] dialog box appears, click [Yes]. (When logged onwith an account other than an administrator account, enter the password (anduser name if necessary), and click [Yes].)EChange to [Hardware acceleration] setting to [None] at the far left, and click [OK].– – –Audio is not output for NDI|HX‑compatible switchers• [Audio] may be set to [Off] in the [Audio] audio setting screen.→ Reset the setting to [On]. page 100146Troubleshooting (continued)