259 JAN 2006Ver. 5.2DP-3510/3520/3530/4510/4520/4530/6010/6020/60305.2.7. FAX Service Mode 8 (Check & Call)5.2.7.1. OverviewThis feature enables the Authorized Servicing Dealers to manage and improve the machine maintenance totheir customers by alerting them of equipment problems. It also can be used as a Supply Sales Tool byalerting the Dealer that the unit is running Low on Toner. The function overview is as follows:1. The machine’s printer error information is stored in the Printer Report.2. The printer report can be manually printed when required.3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to thepre-registered telephone number or email address.4. When the unit detects Low Toner or PM counter reached the maintenance timing, it can automaticallytransmit the Maintenance Alert Report to the pre-registered telephone number or email address.Select the "08 Check & Call" on the Touch Panel display.↓Select the desired code number on the Touch Panel display.(i.e. 01 Service Alert Fax #, input the telephone No. or for an email address, press the "FAX/EMAIL"Mode key and input the email address.)↓Touch the "OK" button.↓Touch the "OK" button 3 times.↓Press "FUNCTION" and "C (CLEAR)" keys simultaneously to exit the service mode.5.2.7.2. Printer Reports• Conditions under which a report can be printed or transmitted1. Manual PrintThe Printer Report can be printed by Service Mode 3. (See Sect. 5.2.4.3.)2. Automatic Transmission/Printouta. Service Alert ReportWhen the unit detects an Emergency Printer Error, the unit will immediately transmit the ServiceAlert Report to the pre-registered telephone number or email address. However, the unit will nottransmit the Service Alert Report if it finds the same error within the same date in the error log.b. Maintenance Alert ReportWhen the unit detects Low Toner, the unit can automatically transmit the Maintenance Alert Reportto the pre-registered telephone number or email address. Refer to the Error Code Table.Note:To activate the transmission of the Maintenance Alert Report, register both numbers“01 Service Alert Fax #” & ”02 Maint Alert Fax #”.c. Call Counter Report (DP-3520/3530/4520/4530/6020/6030)When the printer counter reaches the pre-set number, the unit can automatically transmit the CallCounter Report to the pre-registered telephone number or email address.Note:The Service and Maintenance Alert Reports are managed in the same manner as the normal memorytransmission (Retry, Incomplete, File List, Display while it is transmitting, Journal).
