64RQT8856Troubleshooting GuideGeneral Issues DVB-TPageDigital broadcasts cannot bereceived.Check the connections.• 8, 9, 54Digital broadcast may not have started in your region yet.• −The aerial may not be pointing in the direction of the TV station, or thedirection of the aerial may have changed due to strong winds or vibration. Ifproblem persists consult your local TV aerial installer.• −TV reception worsens afterconnecting the unit.This can occur because the signals are being divided between the unit andother equipment. It can be solved by using a signal booster, available fromelectronics retailers.• −After DVB Auto-Setup only someor no DVB channels are found.Check to ensure your area is covered by DVB transmissions.• −Check that the aerial and antenna cable are designed for DVB. However, usethe included RF coaxial cable shown in STEP 2, Basic Connection.If you live within 5-10 km of DVB transmission towers, a combined VHF/UHFaerial should be adequate. Outside this area, separate VHF and UHF aerialsprovide superior reception performance.• 8, 9Picture regularly breaks up onsome channels, “No Signal”message is displayed.Check “Signal Condition”. If “Signal Quality” or “Signal Strength” aredisplayed in red or constantly changing, check aerial. If problem persistsconsult your local TV aerial installer.• 47Check that the aerial and antenna cable are designed for DVB. However, usethe included RF coaxial cable shown in STEP 2, Basic Connection.• 8, 9Interference (known as impulse noise) from household appliances suchas light switches, fridges, etc. may cause picture break up and/or audiodistortion. Use a high quality quad shielded coaxial cable fly lead betweenthis unit and antenna wall socket to minimise impulse noise pickup. Ifproblem persists consult your local TV aerial installer.• −When “No Signal” message is displayed, check aerial connection.• −Ajust the aerial reception with “DVB Manual Tuning”• 47Picture very infrequently breaks upon some or all channels.Electrical atmospheric interference caused by local or distant lighting stormsor heavy rain with wind in “leafy” locations may cause pictures to break upand audio to mute or distort momentarily.• −Impulse noise interference from an infrequently used electrical appliance, ora passing vehicle or lawn mower with a “noisy” ignition system.• −Unusual station sorting. The station sorting of this unit is pre-defined. Use profiles to sort the stationsas you want them.• 46The digital channel informationdoes not appear.Select the length of time (3-10 sec.) in the “On-Screen Messages” in theSetup menu.• 50The digital channel information will not appear during playback or recording.• −No Digital TEXT When subtitle is on or additional information in the digital channel informationis displayed, Digital Text does not work.• −After the auto setup, there aren’tany stations in the station listalthough found stations weredisplayed during auto setup.“Shipping Condition” was performed or the unit was in the delivery status.The auto setup was then started and interrupted.Do an auto setup again and let it continue right through to the end. The datais only saved after this has been completed.• −The Signal Strength is over 100 % (> 10) Reduce the signal amplification at your aerial.• 47Poor picture in spite of good signalquality. Overmodulation makes the signal strength display go to red. Readjust thepicture with your room aerial until the picture quality improves.• 47General Issues VIERA LinkPageVIERA Link doesn’t work. Check the HDMI cable connection. Check that “HDMI” is displayed on thefront display when the power for the main unit is set to On.• −Make sure that “VIERA Link” is set to “On”.• 51Check the “HDAVI Control” settings on the connected device.• −If the connection for the equipment connected with an HDMI cable was changed,or if there was a power failure or the plug was removed from the householdmains socket, “HDAVI Control” may not work. In this case, perform the followingoperations.1. When the HDMI cable is connected to all equipment with the power on,turn the TV (VIERA) on again.2. Change the TV (VIERA) settings for the “HDAVI Control” function to off, and thenset to on again. (For more information, see the VIERA operating instructions.)3. Switch the VIERA input to HDMI connection with this unit, and after thisunit’s screen is displayed check, that “HDAVI Control” is working.• −The control panel does not appear. The control panel is only displayed when connected to a TV with “HDAVIControl 2” function.• 35