8.4.2 Users—ICDG Management—ACD ReportDescriptionOn this screen, users designated as an ACD supervisor can create ACD reports on ICD groups after filteringaccording to group, agent, or call. Filtering types are separated by tabs.Supervisor selectionSelects the ACD supervisor from a drop-down list.This operation is available only at the User (Administrator) level.DefaultFirst registered ACD supervisorValue RangeRegistered ACD supervisorsMaintenance Console Location8.4.2 Users—ICDG Management—ACD ReportFeature Manual References10.1.8 ICD Group Features—Supervisory Feature (ACD)Report ProfilesFollow the procedure below to save/load ACD report profiles. The type of ACD report (Group/Agent/Call) andfilter conditions are saved in each profile.1. Click the Report Profiles button.2. To load a previously saved report profile, click a profile to select it, and then click the Load button.3. To save the current report profile, assign a name in Profile Name (max. 32 characters), and then click theSave button.Maintenance Console Location8.4.2 Users—ICDG Management—ACD ReportFeature Manual References10.1.8 ICD Group Features—Supervisory Feature (ACD)OptionFollow the procedure below to set ACD report options.1. Click the Option button.2. In Device, select the destination for the ACD report data:• Local PC: After the ACD report is created, a file download will begin in your web browser. Specify alocation on your local PC to save the ACD report data.• NAS: Save the data to a NAS. When NAS is selected, a folder selection menu becomes active.3. Select the ACD Report - Export CSV File Format.192 PC Programming Manual Document Version 2016-038.4.2 Users—ICDG Management—ACD Report
