6.2 Port/Trunk SettingsInstallation Manual 2056.2.3 Interview ServiceInterview service allows callers to record their answers to prerecorded questions. As the calleranswers questions, they are recorded into an interview mailbox. After a caller records the answers,the interview mailbox lights a message waiting lamp on the interview mailbox owner's extension.When retrieving the messages, the subscriber only hears the answers to the questions.In order to use Interview service, at least one interview mailbox must be created in the VPS. For moreinformation on creating interview mailboxes, refer to 2.1.3 Mailbox Parameters in the ProgrammingManual.Callers will reach an interview mailbox when:a) The Incoming Call Service of a trunk or port's Call Service is set to "Interview".b) The Service of a Holiday Service is set to "Interview".c) A Custom Service or Personal Custom Service option is set to transfer callers to an interviewmailbox.d) Configure a mailbox so that unanswered calls are directed to the mailbox's interview mailboxvia Incomplete Call Handling, and set Message Reception Mode to "Interview Mode".e) Configure a logical extension so that calls are directed to the mailbox's interview mailbox bysetting Message Reception Mode to "Interview Mode".f) An extension user transfers the caller to an interview mailbox.For more information on using an interview mailbox, refer to 5.4 Interview Mailbox in the Subscriber'sManual.6.2.4 Custom ServicesCustom Services allow you to design and record your own voice guidance menus and menu optionsthat callers can operate when they call the VPS. Callers can be guided to extensions, outsidedestinations (including cell phones), fax machines, mailboxes, other Custom Services, etc. EachCustom Service can consist of several selections which callers can select using the dial buttons ontheir telephone dial keys (0 to 9, , and #). In total, you can create 100 Custom Services. Voiceguidance menus can be recorded by the System Administrator or the Message Manager.Calls can be handled by Custom Service by:a) Setting the Incoming Call Service of a trunk or port's Call Service to "Custom Service" andspecifying a Custom Service number.b) Setting the Service of a Holiday Service to "Custom Service" and specifying a CustomService number.c) Custom Service/Personal Custom Service: A Custom Service can be assigned to one of theavailable options provided by another Custom Service or Personal Custom Service. Afterpressing the appropriate dial key, the caller is sent to assign Custom Service.Custom Services can be created and edited using the Custom Service Builder utility of KX-TVMMaintenance Console. With Custom Service Builder, each Custom Service and its functions can beedited and arranged using a familiar drag-and-drop interface.
