9.1 TroubleshootingIf a problem occurs, refer to this section. Before inspection, confirm that the unit is corrected properly and thatpower is being supplied through the Ethernet cable. If using an AC adaptor, confirm that power is being suppliedthrough the connected outlet.If the problem persists, disconnect the plug or Ethernet cable from the unit, then connect it again.General UseProblem Cause/SolutionI cannot hear a dial tone. • Confirm that the Ethernet cable is properly connected. Fordetails, refer to the Operating Instructions on thePanasonic Web site (® see Introduction).• Network settings may not be correct.• Many installation issues can be resolved by resetting allthe equipment. First, shut down your modem, router, hub,unit, and PC. Then turn the devices back on, one at a time,in this order: modem, router, hub, unit, PC.• If you cannot access Internet Web pages using your PC,check to see if your phone system is having connectionissues in your area.• Check the VoIP status in [Phone status] on the unit'snotification screen, or tap [Settings] ® [About phone]® [Status] and confirm that each line is registeredproperly. For details, refer to the Operating Instructions onthe Panasonic Web site (® see Introduction).• Check that the SIP server address, URLs of theconfiguration files, encryption key, and other requiredsettings are correct.• For details about the settings, consult your networkadministrator or phone system dealer.An error message is displayed. • Check the unit’s settings according to the error message.Edited data is not saved. • If you open another screen while editing data, the data maynot be saved. For details, refer to the OperatingInstructions on the Panasonic Web site (® seeIntroduction).The unit will not start up correctly. • Web user interface settings or configuration file settingsmay not be correct. Reset the unit to initialize the settings(® see 8.1 Resetting to Factory Default and ClearingData/Settings), and then reconfigure the unit correctly.Note• If settings were not initialized after performing thisprocedure, consult your phone system dealer.206 Administrator Guide Document Version 2011-11Section 9 Troubleshooting
