Problem Cause and SolutionThe computer or sub videocamera’s video is notdisplayed.• Cables or cords may not be connected properly.→ Make sure all connections to the unit are correct (Page 72). On theHome screen, press [PC] or [CAMERA SUB] and then check thecomputer’s screen or sub video camera’s image.• The computer’s display resolution is incompatible with the unit.→ Set your computer’s resolution to a setting compatible with the unit(Page 72).AudioProblem Cause and SolutionThe other party cannot hearyour voice.• The microphone cable is not properly connected.→ Check that the microphone is properly connected to the unit (Page 19).Perform self diagnosis, and check the performance of the microphonesthat are connected to the unit (Page 109).• The microphone is muted.→ Press [MIC MUTE] on the remote control, or press the MIC Mute buttonon the Boundary Microphone to unmute the microphone (Page 69).• "Default MIC Mute set" is set to "ON".→ The microphones are muted at the start of a received video conferencecall. Confirm the settings (Page 102).• The microphone is being obstructed.→ During the video conference call, do not block the microphone with yourhand or other object.• You are too far from a microphone.→ Speak close to a microphone.• More than 5 Digital Boundary Microphones are connected in cascade.→ Connect no more than 4 Digital Boundary Microphones at a time.• A headset is connected.→ When a headset is connected, audio input from Boundary Microphonesis disabled. To use the Boundary Microphones, disconnect the headset.• There may be a problem with your communication lines.→ Contact your dealer.The sound cuts out. • You are too far from a microphone.→ Speak close to a microphone.• The microphone or unit is being moved during a video conference call.→ Do not move the unit or the microphone during a video conference call.• The microphone is being obstructed.→ During the video conference call, do not block the microphone with yourhand or other object.• There may be a problem with your communication lines.→ Contact your dealer.Document Version 2015-03 User Manual 159Additional Information
