Problem Cause and SolutionThe orientation of the imageand sound do not match (thevoice of a person on a side ofthe screen comes from theopposite side’s speaker, etc.).• The speakers are not properly positioned.→ Position speakers on either side of the display and check that the left/right wiring is correct. If you place the display at the front of the roomand the speakers at the back, the microphone’s left/right spatialdirection may be reversed, and the orientation of the image and soundwill not match.• The speakers of the other party are not properly positioned.→ Ask the other party to position speakers on either side of the display.When the MIC position is set automatically, if the other party places thedisplay at the front of the room and the speakers at the back, themicrophone’s left/right spatial direction may be reversed, and theorientation of the image and sound will not match.• The MIC positions set manually by the other party are incorrect.→ Ask the other party to confirm the manual settings of their MIC positions.When setting the MIC position manually, the left/right orientation shouldmatch the left/right channels as viewed from the side of the main videocamera. When the MIC position is set to "Center stereo", make surethat it is placed with its connector facing the display (Page 97).System SettingsProblem Cause and SolutionThe settings of the unit cannotbe changed.• A video conference call is in progress.→ Make settings after ending the current video conference call.• A video conference call is incoming.→ A dialogue box will be displayed asking whether to answer the call.Press [End] to disconnect the incoming call, and then configure thesetting on the unit.→ If a video conference call is received when editing settings on the unit,a dialogue box will be displayed asking whether to answer the callwithout saving the settings, and you will temporarily be unable to editthe settings. To continue editing, reject the call.If These Messages AppearMessage Cause and SolutionCall FAILED. Encryptionsettings (On/Off) must match.Please change the encryptionsetting on one side and tryagain.• The encryption settings do not match those of the other party in a videoconference call.→ Change the encryption settings to match those of the other party(Page 93, Page 106).Call Failed due to wrongencryption key. Pleasecontact your installer.• The encryption key settings do not match those of the other party in avideo conference call.→ Ensure your encryption key setting matches the other party’s(Page 107).146 User ManualAdditional Information