RadiSys EXM-31 Hardware Reference Manual
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Contents
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Page 555 55. Support and ServiceIn North AmericaTechnical SupportRadiSys maintains a technical support phone line at (503) 646-1800 that is staffedweekdays (except holidays) between 8 AM and 5 PM Pacific time. If you have aproblem outside these hours, you can leave a message on voice-mail using the samephone number. You can also request help via electronic mail or by FAX addressed toRadiSys Technical Support. The RadiSys FAX number is (503) 646-1850. TheRadiSys E-mail address on the Internet is support@radisys.com. If you are sendingE-mail or a FAX, please include information on both the hardware and softwarebeing used and a detailed description of the problem, specifically how the problemcan be reproduced. We will respond by E-mail, phone or FAX by the next businessday.Technical Support Services are designed for customers who have purchased theirproducts from RadiSys or a sales representative. If your RadiSys product is part of apiece of OEM equipment, or was integrated by someone else as part of a system,support will be better provided by the OEM or system vendor that did the integrationand understands the final product and environment.Bulletin BoardRadiSys operates an electronic bulletin board (BBS) 24 hours per day to provideaccess to the latest drivers, software updates and other information. The bulletinboard is not monitored regularly, so if you need a fast response please use thetelephone or FAX numbers listed above.The BBS operates at up to 14400 baud. Connect using standard settings of eight databits, no parity, and one stop bit (8, N, 1). The telephone number is (503) 646-8290. |
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