Samsung OfficeServ 7400 General Description Manual

Also see for OfficeServ 7400: System administration guide User guide User instructions Technical manual General description

Contents

CALL COSTINGThe OfficeServ 7400 software provides programmable call costing tables to calculate the cost of incomingand outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysetscan be set to show the call duration timer or the call cost. The SMDR report will show either the call durationor the call cost depending on the station selection. One call handled by multiple callers will cost each call seg-ment separately.CALLER IDENTIFICATIONThe OfficeServ 7400 supports three methods of identifying an incoming caller depending on the circuit typeas described below.Automatic Number Identification (ANI)On a digital T1 trunk programmed as E&M trunks calling party information is called ANI. This information isthe telephone number of the calling party and is sent as in-band DTMF digits during the call setup. Careshould be taken to ensure the system has sufficient DTMF receiver resources to handle the expected volumeof call traffic. Although ANI provides the number only, a name can be attached to the telephone number offrequent callers via the CID/ANI translation table.Caller IDOn an analog, loop start CO line, calling party information is called Caller ID and is available from the tele-phone company in two formats, Number only and Name and Number, sometimes called Deluxe. TheOfficeServ 7400 is compatible with both formats. Even if the telephone company only offers the number only,a name can be attached to the telephone number of frequent callers via the CID/ANI translation table.Calling Line Identification (CLI)On ISDN circuits, calling party information is called CLI and is supported on both BRI and PRI type circuits asdescribed below.PRIOn 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 7400 system.On a DMS100 circuit only Number service is provided.CALLER ID FEATURESThe following features apply to all forms of Caller Identification, however, to make them easier to read calleridentification is referred to as Caller ID.Name/Number DisplayEach LCD keyset user can decide if he/she wants to see the name or number in the display. Regardless ofwhich one is selected to be seen first, the NND key is pressed to view the other pieces of information.Next CallIn the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key todisplay the Caller ID information associated with this next call in queue at your station. Either the Caller IDname or number will show in the display depending on your selection.4.8