Samsung OfficeServ 7400 General Description Manual

Also see for OfficeServ 7400: System administration guide User guide User instructions Technical manual General description

Contents

SECRETARY POOLINGEach keyset may be defined as an executive (BOSS in programming) or a secretary (SECY in programming) insystem programming. Each executive can have up to four secretaries and each secretary can have up to fourexecutives.These arrangements are known as executive/secretary pools.There can be multiple pools in a sys-tem. When an executive is in DND, all calls to the executive ring the first secretary assigned to that executive;if that secretary is busy, the call will hunt to the next available secretary assigned to that executive. If the sec-retary must communicate with the executive while he/she is in DND, pressing the corresponding executivebutton on the secretary’s keyset results in an Auto Answer intercom call being made to the executive (pro-viding the executive is free). There is also a system wide option to allow the stations to ring rather than autoannounce the executive secretary calls. A station can only be the executive of one secretary pool. In addition,a station cannot be in more than one pool.SINGLE LINE CONNECTIONSSingle line ports allow connection of a variety of single line telephones plus facsimile machines, answeringmachines, loud bells, computer modems, cordless phones and credit card machines. When connecting cus-tomer-provided equipment to these extensions, compatibility should be checked out before purchase toensure correct operation. Central office ring cadence can be selected for SLT stations. This is helpful whenoptional devices cannot detect OfficeServ 7400 intercom ring cadence.SPEED DIAL NUMBERSThe system maintains a library of speed dial numbers that can be allocated to either a shared system widelist or to an individual user list. The OfficeServ 7400 has a library of 2000 numbers.The OfficeServ 7400 can be programmed to have either 500 or 950 numbers in the system list.The remaining numbers in the library can be assigned in blocks of 10 each to individual stations for their per-sonal use. A maximum of 5 blocks (50 numbers) can be assigned to a station.SPEED DIAL BY DIRECTORYThe OfficeServ 7400 system provides the user with the ability to look up a speed dial number and place thecall. There are three speed dial selections: personal, system and station. This feature requires a display keyset.STATION HUNT GROUPSSystem programming allows up to 80 station hunt groups. One of three ring patterns—sequential, distrib-uted and unconditional—is available for each group. Each unconditional group may contain a maximum of32 stations and each sequential and distributed group may contain a maximum of 99 stations. A station maybe assigned to more than one group. Each station group has its own recall timer for calls transferred to thatgroup. There is a Next Hunt timer for each group to provide circular hunting within the group.STATION MESSAGE DETAIL RECORDING (SMDR)The system provides records of calls made, received and transferred. Connecting a customer-provided print-er or call accounting system will allow collection of these records. Each call record provides the followingdetails: station number, outside line number, start date, start time, duration of call, digits dialed (maximum 18)and an account code if entered. The system may print a header followed by 50 call records per page or sendcontinuous records with no header for use with a call accounting machine. See the sample printouts.The SMDR output can be provided through the LAN port of the system. The SMDR format contains manyoptions that allow it to be customized for a company’s individual needs. Options to print include incomingcalls, outgoing calls, in and out of group status, change in DND status, authorization codes, and caller ID onincoming calls. When Caller ID is enabled a wide carriage printer is required.4.25