Samsung OfficeServ 7400 General Description Manual

Also see for OfficeServ 7400: System administration guide User guide User instructions Technical manual General description

Contents

This statistic includes:a) Calls answered by agent.b) Calls that are not answered by an agent and go to final destination.c) Calls that are sent to the UCD group but callers hang up before being answered.LONGEST QUEUE TIME TODAYThis shows the longest call in queue today. The queue time is calculated as follows:a) Queue time begins when a caller starts to hear the first UCD message.b) Queue time ends when a caller is either• Answered by an agent• System gets disconnected from C.O. or• Caller is transferred to final destinationLONGEST QUEUE TIME NOWThis shows the longest call currently in queue. The queue time is calculated as follows:a) Queue time begins when a caller starts to hear the first UCD message.b) Queue time ends when a caller is either• Answered by an agent• System gets disconnected from C.O. or• Caller is transferred to final destination4.47