Samsung OfficeServ ITP-5121D User Manual

Also see for OfficeServ ITP-5121D: User guide User instruction User guide User instructions User guide

Contents

• If you do not answer this recall within a pre-programmed period of time, it willgo to the system operator.CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult with anoth-er extension:• Press the TRANSFER button; you will receive transfer dial tone. Your call isplaced on transfer hold.• Dial the extension number.• Consult with the internal party.• Press TRANSFER to return to the outside party or hang up to transfer the call.NOTE: Repeatedly pressing the TRANSFER button will toggle between the outsideparty and internal extension. If necessary you may disconnect either one of theparties by pressing the DROP button.RETRIEVING CALLS HELD ATANOTHER STATIONWhen a line is on hold and it appears on your keyset, press the line button with thered flashing light.When a line is on hold and it does not appear on your keyset, dial 12 plus the linenumber or the extension number of the station that placed the call on hold.NOTE: If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before you begin dialing.TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. You cando a screened transfer by informing the other extension who is calling or you cando a blind transfer without notification.• While on a call, press the TRANSFER button and dial an extension number orgroup number. Your call is automatically put on transfer hold. ORPress a DSS button or station group button. Your call is automatically put ontransfer hold.• Hang up when you hear ringing (this is an unscreened or blind transfer).ORWait for the called party to answer and advise him/her of the call and hang up.If the transfer is refused, you will be reconnected to the outside line when thecalled station hangs up or you can press TRANSFER to return to the outsideparty. If you wish to send the call to another extension without waiting for the22