TCL 43S435 Instructions Manual

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141• One (1) year from date of purchase for parts and labor for non-commercialuse.New LCD/LED Televisions (Commercial Use)For how long after your purchase:• Six (6) months from date of purchase for parts and labor for commercialuse.• Commercial use includes, but is not limited to, the use of this product in acommercial or business environment, the use of this product in an institution orfor institutional purposes, or other commercial purposes including rentalpurposes.What we will do• At TTE’s discretion, (1) pay an Authorized TCL Service Center for both laborcharges and parts to repair your television, or (2) replace your television with anew or refurbished/remanufactured equivalent value product. The decision torepair or replace will be made solely by TTE. See “How to get service”.How to get service• Please have your original purchase receipt or proof of purchase (bill of sale orreceipted invoice) which states that condition of the unit (New, Used, etc.), theunit’s date of purchase, place of purchase and model/serial number ready. Themodel/serial number information can be found on the back of your unit.• Call 1-877-300-8837 or visit www.TCLUSA/SUPPORT• A representative must troubleshoot your problem over the telephone orthrough e-mail before receiving service. If it is determined that your unitrequires service, the service location will be at the sole discretion of TTE basedupon the TTE Limited Warranty Statement.• At the sole discretion of TTE, television screen sizes 43” and smaller will eitherbe repaired at an Authorized TCL Service Center or directly exchanged for anew or refurbished/recertified unit. At the sole discretion of TTE, televisionscreen sizes 44” through 65” or larger will either be repaired or directlyexchanged for a new or refurbished/recertified unit at an Authorized TCLService Center or repaired in-home.• If repaired at an Authorized TCL Service Center, TTE is not responsible fortransportation costs to the Authorized TCL Service Center. However, TTE willpay for return shipping. TTE will provide instructions for packaging andshipping the unit. Units that are improperly packed and damaged duringshipping are not covered under your product warranty.• Proof of purchase in the form of a bill of sale or receipted invoice from anAuthorized Dealer which is evidence that the product is within the warrantyperiod must be presented to obtain warranty service.• In the event that a unit is to be replaced, a picture of the back of the unitshowing the model and serial number and picture of the issue itself may berequired.