User guide Troubleshooting71Recoverable errorsMessage Condition Corrective actionPrint Head HotErrorThe print head is too hot ` Power the printer off, open the coverand wait a few minutes. Then powerthe printer on again.Ribbon CassetteErrorEither the ribbon cassette is notinstalled correctly, the function of theribbon cassette is not correct or youare using a ribbon cassette of anothermanufacturer.` Check if the ribbon cassette is in-stalled correctly (see sectionChanging the ribbon cassette,page 33).` Check the function of the ribboncassette. To do this, turn the greentension gear of the ribbon cassettein the direction of the arrow. Checkif the ribbon itself will be moved` Only use original ribbon cassettes ofthe manufacturer.Paper LengthErrorEpson/IBM emulation: When print isgoing across the bottom edge of apaper.Olivetti emulation: when print willexceed the selected page length. (Incase of Epson/IBM emulation paperwill be ejected, if print exceeds thepage length.)` When Reset Error Command orGeneral Reset Command (PR2) isreceived, if there is no paper in theprinter, the error is canceled, and itis in a online state.` If STOP Key is pressed, if there isno paper in the printer, it is in a of-fline (STOP) state, and the error iscanceled.Framing Error(Serial I/F)The Stop bit is not detected by theserial interface.“?” is printed instead of the receiveddata until the error is canceled.` If STOP key is pressed, the error iscanceled and the printer is in offline(STOP) state.` Make the Data bit and Stop bit of PCand printer compatible.
