User guide Troubleshooting109Problems with the paper feedThe paper is not fed in1 Check that the display shows the correct paperway, if neces-sary select the correct paperway (single sheet or fanfold) withthe key Park. See Changing the paper path (page 32). If youwish to use optional paper types, make sure they are correctlyinstalled.2 Make sure that the paper guide is correctly adjusted at the side.3 When using single sheets, push the paper fully into the paperfeed.When having torn off the fanfold paper and afterswitching over from fanfold paper to single sheets,the fanfold paper moves to the park position.4 Check that the fanfold paper is in the park position when youinsert a single sheet. This means the fanfold paper should notbe loaded (pulled in). To check this, raise the guide of the singlesheet feeder.If necessary, drive the remaining paper manually tothe park position with the key.Paper jam (fanfold paper) 1 Open the top cover. If a paper jam should occur, then removethe jammed paper by tearing it off at the tear off edge (the tearoff edge is located at the outfeed for the fanfold paper).2 Press the key to transport the paper backwards.3 You may support the paper return feed by cautiously pulling thepaper in the correct direction.Before you replace the fanfold paper, refer to the instructions in thesection Loading paper (page 34).You should pay special attention to the following points:` Insert the paper straight.` After inserting the paper, close the tractors.` Adjust the tractors, the paper should be positioned in the trac-tors straight but without tension.` Adjust the print head gap to the paper thickness (if AGA=Off).` Set the parameter Head-up to On, see section Increasing theprint head gap (Head up) (page 78).` Clean upper friction, see section Cleaning the upper friction(page 118).Problem Corrective action
