Ubee DDW3612 User Manual

Also see for DDW3612: Setup guide

Contents

Ubee DDW3612 User Manual Manual pdf 15 page image

Ubee Interactive 2.3 Validate Connectivity/Connect Devices to the NetworkDDW3612 Subscriber User Guide • July, 2010 114. When prompted, enter the Network Key.The Network Key = DDW3612 plus the last 6 characters (3 octets) of the cablemodem’s MAC address (upper or lower case).Example: DDW36127CD4BEThe device MAC address can be found on the device label, or refer to “CableModem - Information” on page 12.5. Confirm connectivity by opening a web browser and going to any web site(for example, http://www.wikipedia.org).Note: If having wireless issues or questions, refer to “Wireless NetworkDeployment and Troubleshooting” on page 52.2.3.2 Additional Troubleshooting InformationUse the following tips for troubleshooting the installation. None of the LEDs are on when I power on the Wireless LAN Cable Modem. Check the connection between the power adapter and the cable modem.Power off cable modem and wait for 5 seconds and power on the modemagain. If the problem still exists, there may have a hardware problem. The Ethernet 1, 2, 3, or 4 LED on the cable modem is not lit. Try restarting the computer so that is could re-establish a connection with thecable modem. Check for a resource conflict (Windows users only). To do this: (1) Right-clickon the My Computer icon on your desktop and choose Properties. (2) Click theDevice Manager tab and look for a yellow exclamation point or red X over theNIC in the Network Adapters field. If you see either one, you may have an IRQconflict. Refer to the manufacturers documentation or you cable serviceprovider for further assistance. Verify that TCP/IP is the default protocol for your network interface card (NIC). Power cycle the cable modem by removing the power adapter from theelectrical outlet and plugging it back in. Wait several minutes for the cablemodem to re-establish communications with your cable service provider. General Connectivity Issues: If your PC is connected to a hub or gateway, try connecting the PC directly intoan Ethernet port on the cable modem. If you are using a cable splitter, try removing the splitter and connect the cablemodem directly to the cable wall outlet. Wait several minutes for the cablemodem to re-establish communications with the cable service provider. The Ethernet cable may be damaged. Try another cable. If none of these suggestions work, contact your cable service provider for furtherassistance.