SOLVING PROBLEMS3. Check the output in the stacker trays to find the lastcompleted page. Resubmit any jobs that are incomplete.You can save all HIP data before rebooting by entering thefollowing command before the boot command:HIP END.Recovery in an online system1. Enter C at the keyboard.The controller display should prompt you, but if the promptdoes not appear, enter C anyway.2. If there is no response from the system after you enter C,press the Power Off and System On buttons on the systemcontroller panel.3. Enter Y when the system prompts you to attempt data filerecovery.In the event of a power failure, you must initiate file recoveryto recover the file content.4. Check the output in the stacker trays to find the lastcompleted page.Ask the host operator to retransmit the job or jobs beginningat that point.Calling for serviceBefore calling the Customer Service Support Center (CSSC),make sure you have read this chapter and have tried thecorrective actions described here. If the problem persists, gatherthe necessary information (described in this section) and call theappropriate CSSC phone number.Using the PROBLEM command before placing a service callThere are two conditions under which you should enter thePROBLEM command:• When the system recognizes a problem that cannot becorrected and directs you to enter the PROBLEM command.• When you are experiencing difficulties that you want toreport to service. Prior to placing a service call, you shouldenter PROBLEM to get the 6-digit dispatch code from thesystem.1. When you enter PROBLEM, the following messages display:PROBLEM F01 PROBLEM ANALYSIS:RUNNINGPROBLEM ANALYSIS RESULTS - DISPATCH CODESWHICH OF THE FOLLOWING TYPES OF PROBLEMS DO YOU WISH TOREPORT?1. COPY QUALITY PROBLEMS2. FREQUENT JAMS3. OUTPUT TRAY PROBLEMSXEROX 4050/4090/4450/4650 LPS OPERATOR GUIDE 8-23
