13.4 Copier/Printer TroubleshootingThis section describes the solutions for problems which may arise with the copier/printer.Nothing is displayed on the control panel.Verification #1: Is the scanner power cord connected?Solution: Plug in the power cord firmly to reconnect the scanner.Verification #2: Are the power switches (two locations) switched on?Solution: Switch on the power switches.Verification #3: Is the control panel contrast setting too dark?Solution: Adjust the contrast dial.The copies are soiled.Verification #1: Is the scanning area or platen roller dirty?Solution: Clean the scanning area.Verification #2: Does the document being scanned have a high level oftransparency?Solution: Adjust either the image density setting or the backgroundsuppression setting.Verification #3: Is the document printed on colored paper, rough paper, orblueprint paper?Solution: Adjust either the image density setting or the backgroundsuppression setting.The copies are too dark.Verification #1: Has the image density been set too dark?Solution: Decrease the image density setting. If the condition does notimprove, contact your Service Representative.Follow the instructions provided on the touch screen when error messages display onthe control panel.Refer to "1.5 Copier Control Panel" for details on the contrastdial.Refer to "3.8 Image Density" and "3.9 Background Suppression"for details on image density and background suppression.Refer to "3.8 Image Density" for details on image density.
