TroubleshootingPhaser 6500 Color Laser PrinterUser Guide120Troubleshooting OverviewThis section includes:• Error and Status Messages on page 120• PrintingScout Alerts on page 120• Online Support Assistant on page 120• Information Pages on page 120• More Information on page 121Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.Error and Status MessagesThe printer control panel provides you with information and troubleshooting help. When an error orwarning condition occurs, the control panel displays a message informing you of the problem.For details, see Control Panel Messages on page 122.PrintingScout AlertsThe PrintingScout utility automatically checks the printer status when you send a print job. If theprinter is unable to print, PrintingScout displays an alert on your computer screen to let you know thatthe printer needs attention. Install PrintingScout from the Software and Documentation disc thatcame in the documentation packet with your printer. For details, see Installing PrintingScout onpage 40.Note: PrintingScout is a Windows-only application.Online Support AssistantThe Online Support Assistant is a knowledge base that provides instructions and troubleshooting helpto solve your printer problems. You can find solutions for print-quality problems, paper jams, softwareinstallation, and more.To access the Online Support Assistant, go to www.xerox.com/office/6500support.Information PagesTwo information pages in the printer, the Demo Page and the Error History report, can help withtroubleshooting certain problems. The Demo Page prints an image using all printer colors to show thecurrent ability of the printer to print. The Error History report prints information on up to the last 42printer errors that occurred.To print information pages:1. On the printer control panel, press the Menu button.2. At Information Pages, press the OK button.
