TroubleshootingPhaser 6500 Color Laser PrinterUser Guide123Error MessagesXxx Low The toner in the specified cartridge is low. Purchase a new cartridge toreplace it. For details, see Ordering Supplies on page 108.Tray Xxx Empty The specified tray is out of paper. Open the tray, insert paper, and thenclose the tray.Message Condition/Reason/SolutionFuser ErrorError 010-397Check that the fuser is seated correctly, then restart the printer.Check UnitImaging UnitSealing tape is still attached to the imaging unit. Remove the tape.Over HeatPlease WaitError 042-700Please WaitThe internal temperature of the printer is too high.The printer has been stopped.Wait one hour before restarting the printer. Ensure that the printer hasadequate cooling space around it, and that the cooling vents are notblocked.Jam at Tray 1Check Tray 1Open Front CoverPaper is jammed inside the paper tray.Remove the jammed paper and then open and close the front cover. Fordetails, see Clearing Jams at Tray 1 on page 142.Jam at Tray 2Check Tray 2Open Front CoverPaper is jammed inside the paper tray.Open Tray 2 and remove the jammed paper.Open and close the front cover. For details, see Clearing Jams at the 250-Sheet Feeder on page 145.Chk Manual FeedRemove PaperOpen and close Front CoverThere is a jam at the manual feed slot. Remove the paper and then openand close the front cover. For details, see Clearing Jams at the Manual FeedSlot on page 143.Remove paper from ManualFeedRemove the paper at the manual feed slot.Jam at Front CoverOpen Front Cover and RemovePaperPaper is jammed inside the printer.Press the button to open the front cover and then remove the jammedpaper.Jam at DuplexerOpen Front CoverLift Transfer UnitThere is a paper misfeed at the duplex unit.Press the button to open the front cover and then remove the jammedpaper. For details, see Clearing Jams at the Duplex Unit on page 145.Jam at ExitOpen Front Coverand Remove PaperPaper is jammed inside the printer.Open the front cover and remove the paper.Code/Message Condition/Reason/Solution
