TroubleshootingPhaser 6500 Color Laser PrinterUser Guide128Print-Quality ProblemsWhen the print quality is poor, select the closest symptom from the following table and see thecorresponding solution to correct the problem. You can also print a demo page to more preciselydetermine the print-quality problem. For details, see Information Pages on page 120.If the print quality does not improve after carrying out the appropriate action, contact Xerox ®Customer Support or your reseller.Notes:• To enhance print quality, toner cartridges for many models of equipment have been designed tocease functioning at a predetermined point.• Grayscale images printed with the composite black setting count as color pages, because colorconsumables are used. Composite black is the default setting on most printers.Symptom Cause SolutionFaded printouts/multiple colorsfaded.The toner cartridges are notXerox ® toner cartridges.Verify that the toner cartridges (CMYK)meet specifications, and replace them ifnecessary.The paper being used is outsidethe recommended specificationrange.Replace the paper with a recommendsize and type, and confirm that yourcontrol panel/print driver settings arecorrect. For details, see Supported Paperon page 48.The paper is damp. Replace the paper.The transfer belt unit is old ordamaged.Replace the transfer belt unit.The high-voltage supply isdefective. For assistance, see the Xerox® Supportwebsite at:www.xerox.com/office/6500supportOnly one color is faded. Toner cartridge is empty ordamaged.Check the condition of the tonercartridge and replace it if necessary.
