TroubleshootingPhaser 6500 Color Laser PrinterUser Guide125Problems with the PrinterIf you encounter a problem with your printer, use the following table to troubleshoot and fix theproblem. For additional troubleshooting information, see Troubleshooting Overview on page 120.WARNING: Never open or remove printer covers that are secured with screws unlessinstructed in the manual. A high-voltage component can cause electric shock. Do nottry to alter the printer configuration or modify any parts. An unauthorizedmodification can cause smoke or fire.CAUTION: Probable causes of trouble are that the printer, computer, server, or otherhardware is not correctly set for the network environment you are using.Symptom Reason/SolutionNo power. Is the power to the printer turned off?Press the power button to the On position to turn on the power.Is the power cord disconnected or not securely connected?Turn off the power to the printer and then connect the power cord to thepower outlet again. Then turn on the power to the printer.Is the power cord connected to a power outlet with the correct voltage?Connect the printer exclusively to a power outlet with a suitable voltageand current rating. For details, see Electrical Specifications on page 150.Is the printer connected to an uninterruptible power supply?Turn off the power to the printer and then connect the power cord to asuitable power outlet.Is the printer connected to a power strip shared with other high-powerdevices?Connect the printer to a power strip that is not shared with otherhigh-power devices.Cannot print. Is the Ready indicator turned off?If so, this printer is in Energy Saver mode or in the menu setting mode. Fordetails, see Control Panel on page 20.Is there a message displayed on the control panel?Read the message and follow the instructions to correct the problem. Fordetails, see Control Panel Messages on page 122.
