A-12 Phaser 8400/8500/8550/8560 Color Printer Service ManualReferenceInk Failure ChecklistFor the latest policy information on Non-Xerox Supplies, visit the Xerox Service Partners Web Site:https://www.office.xerox.com/smart/sso index.cfm?fuseaction=sso.partnerLoginGENERIC INK FAILURE CHECKLISTPERFORM THIS CHECKLIST ONLY IF YOU SUSPECTNON-XEROX INK IS BEING USED.Step1Print Test Print 1 (Weak/Missing Jets). CAREFULLY examine it.Does Test Print 1 show at least one color with 8 or moreweak/missing jets?If YESGo to Step 3If NOGo to Step 2Step2Run 10 solid fills in the suspected color from the front panel. Doesthe number of weak and missing jets noticeable increase with solidfills.If YESGo to Step 3If NOGo to BStep3Does the printhead reservoir of the affected color have a largevisible pool of ink obscuring the surface of the filter element?Ink not visible. Filter viewable. Visible pool of ink obscuring filter.Ink passing easily thru filter. Ink not readily passing thru filter.If YESGo to BIf NOGo to AA Generic Ink Failure.x Inform the customer that service will only beprovided with a credit card or purchaseorder. The Xerox warranty/ServiceAgreement DOES NOT cover repair cost ofthe printhead when it has been damaged bynon-Xerox ink and the repair cost is theresponsibility of the customer.x Provide the customer with the “Diagnosis Form”and “Onsite Failure notification” letters.x Once payment has been authorized or assured,replace the printhead and included ink pernormal procedures.x Check the “Non-Xerox/Tektronix” Ink box onthe Green tag.x Enclose all sample prints (including two printsof Service Print 1), ink samples, waste ink, andthis checklist with the printhead.Xerox Personnel – Please provide full documentationin FIST.B Does not fully meet field criteria.Suspected generic ink failure.x Inform the customer that although the FieldGeneric Ink Failure Test Criteria was notsatisfied, engineering will further evaluatethe printhead upon its return to the factory.It will be subjected to complete analysis atthat time and, if found to be damaged bygeneric ink, the customer will be billed.x Provide the customer with the “Customer Alert#8 March 2005” letter.x If there are weak or missing jets replace theprinthead and included ink per normalprocedures.x Check “Non-Xerox/Tektronix” Ink box on theGreen tag.x Enclose all sample prints (including two printsof Service Print 1), ink samples, waste ink,and this checklist with the printhead.Xerox Personnel – Please provide fulldocumentation in FIST.IN EITHER CASE PLEASE NOTE ADDITIONAL GENERIC INK INFORMATIONx Was generic ink or related packaging observed? YES NOx Was generic ink present in the ink loader? YES NOIMPORTANT – Note the brand and lot code of the generic ink, if availableXerox Phaser 8400/WorkCentre C2424 Printhead Checklist 075-0882-02 Page 5
