3-14 Phaser 8400/8500/8550/8560 Color Printer Service ManualError Messages and Codes6,0XX.4x Errors - X-Axis Fault6,000.41: An X-Axis Motor current error occurred.6,0XX.6x Errors - Program Faults6,001.64: The X-Axis task received an unexpected message.6,002.65: Attempt to home the X-Axis from a state where homing is notallowed.6,008.62: Attempt to use the X-Axis drive without initializing it.6,011.65: Attempt to service the X-Axis while not in the appropriate state.6,013.67: Unknown X-Axis program fault.6,017.62: An attempt was made to drive the X-Axis using the wrong server.6,018.63: An attempt was made to move with the X-Axis uninitialized.6,019.64: An attempt was made to move the X-Axis from a homeless state.6,023.68: Could not allocate memory for X-Axis home parameters.6,025.66: An attempt was made to home with the X-Axis uninitialized.6,032.68: Could not find a solution to the described home motion profile.6,033.60: Could not allocate memory for X-Axis move parameters.a. Reset NVRAM, and then retest.b. Ensure ground integrity for the printer (see “Ensuring GroundIntegrity” on page 4-65).Troubleshooting Procedure for X-Axis MotorStep Questions and Actions Yes No1 1. Inspect the Printhead power cable andheater wiring.2. Verify the Printhead travels smoothlyfrom left to right.3. Ensure the Printhead does not bind due toink spills.Is Printhead movement restricted?Go to Step 2. Go to Step 3.2 Clear the obstruction restricting Printheadmovement.Did this correct the problem?Complete. Go to Step 3.3 Inspect the X-Axis Motor harness.Is the wiring damaged?Replace theharness.Go to Step 4.4 Use Service Diagnostics to test the X-Axisdrive.Did the test fail?Replace the X-Axis Motor.Replace theElectronicsModule.
