Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-23Error Messages and Codes9,0XX.xx Errors - Ink Loader Faults9,000.44: Ink Loader device fault9,005.49:The cyan ink melt heater is On, but ink is not dripping.9,006.41: The magenta ink melt heater is On, but ink is not dripping.9,007.42:The yellow ink melt heater is On, but ink is not dripping.9,008.43: The black ink melt heater is On, but ink is not dripping.9,015.4x through 9,018 (8500/8550/8560 only): When the Ink Loader door isopened to clear an ink jam, the following codes are recorded: 9,01x.41, wherex= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.9,025.4x through 9, 028 (8500/8550/8560 only): When the inkloader door isopened for a second time, the following codes are recorded: 9,02x.41, wherex= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.9,035.43 through 9,038 (8500/8550/8560 only): Ink count sensor flags arestuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41,where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.Features on the bottom of genuine Xerox ink sticks actuate the Ink OutSensor located at the forward end of each ink channel of the Ink Loader. Thesensor indicates the passage of ink to provide a count of ink consumption.Damaged or non-genuine ink sticks may not reliably actuate the sensors. Thiscan lead to false Ink Out messages as well as Ink Stick count faults. Using8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stickcount faults.Troubleshooting Procedure for Ink LoaderStep Questions and Actions Yes No1 Is the ink Genuine Xerox? Are they thecorrect sticks for the model?Go to Step 2. 1. Advise customer.2. Replace the Inkwith Xerox Ink.3. Run Clear ISCFault test to clearthe error. TheClear ISC Fault islocated in theInternalDiagnosticsFunction menu.2 Manually verify that the ink stick is ableto advance in the ink loader chute.Check for broken or wrong type inksticks.Go to Step 3. 1. Remove anyblockage and/orreplace the inkstick.2. Replace the InkLoader.3. Run Clear ISCFault test to clearthe error.
