17 Problem Solving180 Xerox WorkCentre 7232/7242 System Administration GuideSMBThis section explains the troubleshooting procedures and restrictions while using anSMB environment.TroubleshootingThis section explains what to do when a problem occurs while using SMB. The possiblecauses, confirmation methods, and actions are as follows.When the machine is not found from client computersCause Confirmation Method ActionThe transport protocol isdifferent between the clientand the machine.When selecting [Searchingas another computer] ([Start]> [Find] > [Computer]) on theclient, the machine can befound. When opening thenetwork computer to searchfor the machine, it cannot befound.Match the SMB transportprotocol between themachine and each client.The network (subnet) isinvalid.When selecting [Searchingas another computer] ([Start]> [Find] > [Computer]) on theclient, the machine can befound. When opening thenetwork computer to searchfor the machine, it cannot befound.Set up the machine and clientcomputers in the samenetworks.The host name specified forthe machine is alreadydefined for a differentmachine.Check if the host name isduplicated in the SMB statusinformation of the SystemSettings List.Use CentreWare InternetServices to change the hostname to a different name, orreset the machine settings tothe initial values.The function to search forcomputer names is notavailable in IPv6environment.Check if Windows Vistadisplays the machine in a listof networked computers.Edit the file “hosts” saved in“C:\Windows\system32\driver\etc” to associate thecomputer name with the IPv6address, and then type“\\computer name” in theAddress bar on Explorer.
