Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide 14515 Problem SolvingThis chapter contains problem solving procedures and how to seek further assistance.For more information, refer to the following.Problem Solving Procedures – page 145Problems using a NetWare Environment – page 146Problems using an SMB Environment – page 151Problems using a UNIX Environment – page 153Problems using a Windows Environment – page 155Problems using EtherTalk – page 158Problems using CentreWare Internet Services – page 160Problems using E-mail Print/Mail Notice Service/iFax – page 161Problem Solving ProceduresThis section enables you to identify the steps to solve problems relating to the networkfunctions of the machine. Use the following steps to identify and solve the problem. Ifthe problem is not network related, refer to the User Guide for corrective action.1. Resolve any local copier or fax problems first. Perform the corrective action that isrecommended by the User Guide. Do not attempt to resolve a network problem ifthe local copier and fax functions are not operating correctly.2. Check that the machine has power and it is switched on.3. Check that the network cable is connected to the machine.4. Check that the network cable is connected to the workstation.5. Check that the correct print driver for the machine is selected at the workstation.6. Check that the software application being used to send print jobs is set upcorrectly.7. If one workstation is not printing/faxing, then re-install the print driver on theworkstation.8. Call the local Xerox Welcome Center, where a representative will assist in thediagnosis and solution of the problem.
