Xerox WorkCentrePro 123 System Administration Manual

Also see for C123 Copycentre: Manual Installation guide Evaluator guide Brochure & specs Install guide

Contents

Xerox WorkCentrePro 123 System Administration Manual Manual pdf 160 page image

15 Problem Solving160 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration GuideProblems using CentreWare Internet ServicesThis section explains what to do when a problem occurs while using CentreWareInternet Services. The possible causes, confirmation methods, and actions are asfollows. If a problem still exists after the corrective action has been performed, followthe Problem Solving Procedures on page 145 to seek further assistance.Cause Confirmation Method ActionCannot access toCentreWare InternetServices.Check if the power of themachine is switched on.Switch the machine on.Print out the System SettingsList to Check if CentreWareInternet Services port isactivated.Activate the CentreWareInternet Services port.Check if the internet addressis correctly entered.Check the internet address.If Services cannot beaccessed, enter the IPaddress to make theconnection.Check if the proxy serverbeing used.Depending on the proxyserver, connections might notbe possible. Without usingthe proxy server, configureeither the browser setting to“not using proxy server” orthe address to be used to“not using proxy server”.The “please wait” message isdisplayed.– Wait for a while as instructed.If nothing happens, click the[Refresh Status] button. If thisdoes not help, check that themachine is working correctly.The [Refresh Status] button isnot working.Check if you are using thespecified OS and browser.Use the specified OS andbrowser.Selecting menu in the leftframe does not change theright frame connection.The screen display isdistorted.– Change the window size ofthe browser.The latest information is notdisplayed.– Click the [Refresh Status]button.Clicking the [Apply NewSettings] button does notreflect the new settings.Check if the entered value iscorrect.Enter the correct value. If theentry is not valid, it will beautomatically changed withinthe limit.