Phaser 3140/3155/3160 Printer Service Manual 4-15General TroubleshootingUSB Port TestingIn situations where USB communications fail, test the printer’s USB Port directlyusing a USB cable and a second, known good, USB Port. A successful test using thisprocedure eliminates the printer’s USB Port as the root cause.• Check that the driver software is properly installed on the host.• Make sure the USB cable is connected at both ends and is serviceable.NoteThe testing procedure was developed for Windows XP. If a different operatingsystem is in use, adapt the steps as necessary.USB Port Verification1. Check that the printer is Ready2. Insert the driver software into the computer.3. If the installer auto runs, exit the installer window.4. Connect a USB cable between the printer and computer’s USB Ports. Thecomputer automatically detects the new hardware and creates a driver.NoteIf the driver is not installed on the computer, locate the driver files on theCD-ROM. Once the files are located, the computer installs the driver andautomatically configures it to match the printer’s feature set.5. Open the Printers and Faxes window on the computer by clicking Start,Settings, and then Printers and Faxes.6. Locate the correct entry for the printer being tested and display its propertiesfrom the File menu pull-down.7. Open the General tab and click the Print Test Page button to generate the testprint. If the test page prints, the USB port is functioning normally.Downloaded From ManualsPrinter.com Manuals
