4-16 Phaser 3140/3155/3160 Printer Service ManualGeneral TroubleshootingNetwork Configuration ErrorsNoteThis section on network errors applies to the 3160N model only.Send ErrorFailed to access, authenticate, or connect to the SMTP/SMB/FTP server.Initial Actions• Check network and data configuration settings.• Cycle printer power.• If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Controller Board, PL1.0.2 ■ Map 3 - Controller Board (3160B/3160N)Troubleshooting Procedure TableStep Actions and Questions Yes No1 Check the network connection to theprinter using the ping command.Does the printer respond?Go to step 4. Go to step 2.2 Check the LAN connections.Is the connection secure?Go to step 3. Reseat the LANconnector.3 Print a Configuration Report(page 4-2).Are the Network Informationsettings correct?Go to step 4. Correct printersettings.4 Check server configuration.Is the server configured to acceptincoming data?Go to step 5. Correct serversettings.5 Cycle printer power.Does the error persist?Replace theControllerBoard(page 8-51).Complete.Downloaded From ManualsPrinter.com Manuals
