4-18 Phaser 3140/3155/3160 Printer Service ManualGeneral TroubleshootingSPOOL ErrorSimultaneous Peripheral Operations Online (SPOOL) is the process Windows usesto manage print jobs. Jobs are processed and then stored on the hard disk until theprinter is ready to accept them.1. Insufficient disk space on the hard disk in the directory assigned for the basicspool. Delete any unnecessary files to provide more disk space for spoolstorage.2. If previous printing errors were not solved. There may be files from previousfailed print jobs on the hard disk with the name in the form “*.jnl”. Delete thesefiles and reboot Windows to restart the printer.3. There may be a conflict with other drivers or programs. Shut down all otherprograms except the current one, if possible.4. When an application program or the printer driver is damaged. Afterrebooting the computer, check for viruses, restore the damaged files andreinstall the application program which is not working properly.5. Computer memory is insufficient to support printing. Add more memory tothe PC.How to Delete the Data in the SPOOL ManagerIn the SPOOL Manager, the installed drivers and the list of documents waiting tobe printed are shown. Select the document to be deleted and click Delete in themenu.If the job you are deleting is the current job, any data that has already beentransferred to the printer’s memory will still be printed. If there is a problem withthe printer (out of toner, out of paper, etc.), the job may take a long time to deleteas it must wait for a time out.Common Macintosh ProblemsThe following messages may appear under various conditions.Condition Possible Cause SolutionsThe printer does not print aPDF file correctly. Someparts of graphics, text, orillustrations are missing.Incompatibilitybetween the PDF fileand Acrobat products.Printing the PDF file as animage may solve thisproblem:From the Acrobatprinting options, turn OnPrint As Image.NOTE It takes longer to printwhen using a PDF file asan image.The document has printed,but the print job has notdisappeared from thespooler in Mac OS 10.3.2.Update your Mac OS toOS 10.3.3 or higher.Some letters do not displaynormally during cover sheetprinting.Mac OS cannot findthe font during coverpage printing.Only alphanumericcharacters are allowed onthe cover page.Downloaded From ManualsPrinter.com Manuals
