TroubleshootingPrinter Does Not Turn OnProbable Causes SolutionsOne of the power switches is not turned on. Turn on both power switches. For details, see Turning the Printer Onand Off on page 34.The power cord is not correctly plugged intothe outlet.Turn off the printer power switch, and plug the power cord securelyinto the outlet. For details, see Turning the Printer On and Off onpage 34.Something is wrong with the outletconnected to the printer.• Plug another electrical appliance into the outlet and see if itoperates properly.• Try a different outlet.The printer is connected to an outlet with avoltage or frequency that does not match theprinter specifications.Use a power source with the specifications listed in the ElectricalSpecifications on page 186.CAUTION: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.Printer Resets or Turns Off FrequentlyProbable Causes SolutionsThe power cord is not plugged into the outletcorrectly.Turn off the printer, confirm that the power cord is plugged incorrectly to the printer and the outlet, then turn on the printer.A system error occurred. Turn off the printer, then turn it on again. Print the Error Historyfrom the Information Pages of the Printer Setting Utility. If the errorpersists, contact your Xerox representative.The printer is connected to an uninterruptiblepower supply.Turn off the printer, then connect the power cord to a suitableoutlet.The printer is connected to a power stripshared with other high-power devices.Plug the printer directly into the outlet or into a power strip that isnot shared with other high-power devices.Document Prints From Wrong TrayProbable Causes SolutionsApplication and print driver have conflictingtray selections.1. Check the tray selected in the print driver.2. Go to the page setup or printer settings of the application fromwhich you are printing.3. Set the paper source to match the tray selected in the printdriver or set the paper source to Automatically Select.Note: To have the print driver select the tray, set the tray used asthe paper source to Auto Selection Enabled.Xerox® WorkCentre® 3655 Multifunction Printer 149User Guide
